Free UPS Domestic Shipping on orders over $200

Customer Service

Contact

Email shop@assemblynewyork.com

Or call us at 212-253-5393

Online customer service is typically available 10am to 6pm EST Monday to Friday.

 

Order Fulfillment

All orders are usually shipped within 1-2 working days via UPS or DHL (via shipping partner wynd) Monday through Friday (excluding holidays). Please allow up to 3 business days during sale or promotions for your order to dispatch. Any orders not shipped by 3 pm on Friday will be shipped out Monday the following week. Availability of products is not guaranteed. Signature is always required. Please contact us if you require an expedited package and we will do our best to accommodate you. Once your transaction is complete you will receive an email from us with your tracking number. Orders are processed and shipped from New York, NY. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. We charge no additional handling fees. We want you to be happy with your purchasing experience and never charge your card until we have shipped your order perfectly. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.

 

Shipping

US Rates and Services

Assembly offers FREE domestic shipping via UPS for orders over $200. All orders ship from New York City. Transit times listed are estimates once the package is en route and may vary depending on proximity to NYC. 

United States shipping is done via wynd and gets delivered within 1-5 business days, depending on selected service. Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping in the form of guaranteed next day delivery or second day delivery you will be given the option of making these selections on our check-out page.

As an added bonus, if you reside locally in either Brooklyn or Manhattan you will also be given the choice at check-out of opting for same-day courier delivery on orders placed before 6:30pm.

 

International Rates and Services

Assembly offers International shipping via wynd Worldwide (UPS & DHL) who provide customs clearance and door-to-door delivery service within 1-3 business days (wynd Worldwide Expedited) or 3-14 business days (wynd Worldwide Economy). We offer flat rate shipping to Canada, Japan, Australia, United Kingdom as follows: 

$25 flat rate for economy international (4-7 day delivery)

$50 flat rate for expedited international  (1-3 day delivery)

Shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
 

wynd Same-Day (Manhattan & Brooklyn ONLY) - delivers within 1-2 hours, for all orders placed before 6:30pm*

wynd Standard - delivers in 2-5 business days* 

wynd Second Day - delivers in 2 business days*

wynd Next Day - delivers in 1 business day*

wynd International shipping, via UPS or DHL - delivers in 1-14 business days*

* Assuming inventory availability 

Shipping costs are non-refundable, and INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES/TAXES THAT MAY APPLY.

Any questions? Send us an email or call 212-253-5393

 

Online Return Policy

10 Day Return Policy:

We are glad to refund/exchange any full-price, unworn, unwashed merchandise within 10 days of receipt of your online purchase. All items returned for an exchange or refund must be unworn and have any original tags or packaging. After 10 days, all sales are FINAL. No price adjustments. All sales final on sale merchandise, private sales, hats, eyewear, markdowns, jewelry, swimwear, watches, lingerie, vintage, books, gift certificates, and fragrances. Thanks for understanding.

Return Authorization:

If you wish return or exchange any items from your order, please email shop@assemblynewyork.com for a Return Authorization code. We cannot issue refunds or exchanges for items returned without this code.

You are responsible for any return shipping costs. Assembly is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.

 

Returns should be addressed to:

Assembly : Returns

170 Ludlow Street

New York, NY 10002

 

We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

We reserve the right to deny refunds if merchandise returned does not meet our return policy requirements.

 

Brick and Mortar Store Return Policy

7 Day Return Policy:

Merchandise in saleable condition with all original tags attached may be exchanged for size or store credit within 7 days of purchase when accompanied by the original sales receipt. No refunds or price adjustments. All sale merchandise, pre-orders, personal orders, markdown items, jewelry, hats, watches, swimwear, lingerie, books, fragrances, and gift certificates are final sale.

Assembly retains the right to deny exchange or store credit if merchandise purchased does not meet the return policy requirements.

Returns for International Orders

We do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than the US.

 

Shipping Disclaimer

Service Delays

Assembly is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package: UPS at 1 (800) 742-5877 and DHL at 1 (800) 225-5345.

Failed Deliveries, Returned Packages & Lost Packages.

In the case that UPS or DHL is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Assembly is not responsible for payment of return shipping costs levied by the courier. Similarly, Assembly is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. In the event that the incorrect address is entered at checkout, Assembly is not responsible for the replacement or cost of the products. Please ensure your shipping address is correct before you submit your order. In the event that your order is lost by the carrier, Assembly can only refund or replace your order if a successful claim is filed with the respective carrier. We are not responsible for any UPS or DHL losses. 

Taxes and International Sales

Please understand that Assembly cannot be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and the final destination’s customs. If client is shipping to a destination outside the US, on top of Assembly's shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value. Residents of New York will receive a 8.875% sales tax on their purchase. Sales tax is not charged on the purchase of gift cards.

 

Sale and Promotional Periods

Sale prices and promotions will only be applied to orders placed after the sale has been announced. Orders placed before the first day of any sale will not receive price adjustments. We're sorry for any inconvenience.

 

Terms and Conditions

Use of the Website: By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks: The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links: External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties: The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability: The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms: If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability: Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum): Use of this website shall in all respects be governed by the laws of the state of New York, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the New York courts located in Kings County, New York, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Sign up to get $25.00 off your first online order.